Frequently Asked Questions


How will I get paid?

All payments are made through PayPal. Each study pays $12 unless otherwise noted.

When will I get paid?

Payments take up to 10-14 business days once your results are approved.  Don't worry if you don't already have a PayPal account - they are very simple to set up.  Create a PayPal Account.


What is happening with my information?

Our customers want opinions from all different types of people.  We use your information to place you into different studies according to the profiles our customers are targeting.  Your information is kept private between YouEye and our customers.  We do not sell or offer your information to the public. Ever.


What is being recorded?

During a study three things are being recorded: the video from your webcam, the audio from your microphone, and the screen from your computer.


Why do my uploads take so long?

Don't forget we are recording your screen, audio, and webcam. The file this process creates is nothing short of large Depending on your internet connection speed and the length of your result upload speeds can vary between 10 and 45 minutes.


I don't live in the United States, can I still participate?

Yes, you can still participate no matter where you are located. YouEye does not actively source participants outside of the US as we typically run US based studies. Because of this you will see less studies on average than a US based participant. 


Why do I have to complete a sample study and not be paid for my time? 

Sample studies are an important part of getting started. Not only will you get to see how YouEye works before participating in a paid study but we also need to verify that your computer or mobile device meet our minimum requirements and work properly.

Sample studies are not eligible for pay but we keep them short and sweet to get you in and out. 



How will I be notified of new studies?

As studies become available we will notify you via e-mail. Studies are fulfilled on a first come, first serve basis. If you wish to participate, it is important that you act as soon as possible, as studies fill up quickly. If you do not wish to participate in a study, then no action is required.


Oh boy taxes, how do those work?! 

The IRS never sleeps and is on the hunt for all, including our participants. PayPal will notify any participants earning money with YouEye if they have reached a certain threshold that will be reported. 

While you may not receive any tax documentation from PayPal concerning your earnings it is still recommended that you report any amount of money you earn with YouEye.


Sounds great, time to get rich quick from my couch!

We wish it were that easy but not so fast! YouEye is looking for the every day persons thoughts and opinions, not a professional usability testers thoughts and opinions. We won't bombard you with opportunities but we will pass around as many opportunities as possible.


I can't seem to upload my result, what's wrong?

Some participants can experience multiple failed uploads. We typically see this most with participants located outside of the US. 

In the event that you are not able to upload a result we will not be able to send you studies at that time but check back for updates on a month to month basis. 



Common Mistakes


Straying from tasks

Not completing all tasks or straying from the task at hand and losing sight of what the test creator is asking of you. If you cannot complete a task, then explain why before continuing.

Stopping the recorder early

Hitting the “Complete” button before you have fully completed the study. The upload of your video begins once you hit "Complete" and cannot be undone. We may not be able to reissue the test to you as our customers are often looking for genuine first impressions.

False feedback

Reciting general information rather than your thoughts and opinions. We value your TRUE opinions and would like you to express them. Although we enjoy hearing kind words - please do not give positive feedback unless you mean it.  Your views are very important to our customers.